Terms and Conditions

§ 1 General
(1) The following General Terms and Conditions apply to all business relationships between us and the customer. The version valid at the time of conclusion of the contract shall apply. By ordering tickets, the customer commissions white label eCommerce GmbH, as the appointed and authorised commercial agent, to process the ticket purchase, including shipping.
(2) Consumers within the meaning of the terms and conditions are natural persons with whom a business relationship is entered into without a commercial or independent professional activity being attributable to them. Entrepreneurs within the meaning of the Terms and Conditions are natural or legal persons or partnerships with legal capacity with whom a business relationship is entered into and who act in the exercise of a commercial or independent professional activity. Customers within the meaning of the Terms and Conditions are both consumers and entrepreneurs.
(3) Deviating, conflicting or supplementary General Terms and Conditions shall not become part of the contract - even if known - unless their validity is expressly agreed to in writing.

§ 2 Conclusion of contract & payment modalities
(1) Our offers are subject to change. We reserve the right to make technical and other changes within reasonable limits.
(2) By placing an order, the customer makes a binding contractual offer. We shall confirm receipt of the customers order without delay. The confirmation of receipt does not constitute a binding acceptance of the order. The confirmation of receipt can be combined with the declaration of acceptance.
(3) We are entitled to refuse to accept the order - for example after checking the customers creditworthiness - or in the event of violations of specific conditions to which reference was made during the pre-sale or in the event of an attempt to circumvent them (e.g. by registering and using multiple customer profiles). We are authorised to limit the order to a normal household quantity.
(4) The conclusion of the contract is subject to the reservation that in the event of incorrect or improper self-delivery, we may not fulfil our obligations or only fulfil them in part. In the event of non-availability or only partial availability of the service, the customer shall be informed immediately. The consideration will be refunded immediately.
(5) The text of the contract is stored by us and is sent to the customer by e-mail after the contract is concluded.
(6) The prices may exceed the printed card prices. Payment is possible using various payment methods. The statutory value added tax is included in the price. The total price of the order including all fees is due upon conclusion of the contract. Deviating from this, in the case of the payment method "by bank transfer" (advance payment), the total price must be transferred in full to the account of the commissioned and authorized commercial agent, wleC white label eCommerce GmbH, by the date notified.
(7) Service and shipping costs will be charged for orders placed via the Internet and the call center. These charges will be displayed in the shopping cart when you place your order or communicated to you over the telephone. There are no other costs that are not shown.
(8) Regulations for vouchers: After purchasing a voucher via (name of website), the customer will receive a voucher file with the corresponding voucher code. Purchased vouchers can only be redeemed online via (name of website). Only one voucher can be redeemed per order. If the order value is less than the voucher value, the remaining amount remains saved on the voucher code. Vouchers can only be redeemed before the order process is completed. Vouchers cannot be credited retrospectively. Gift vouchers cannot be exchanged or returned. A cash payment of the voucher value is generally not possible. The voucher may be passed on to third parties by the customer. In this case, the customer undertakes not to use the voucher code again or to disclose it to third parties. The regular limitation period of three years applies to gift vouchers (see §195 BGB). The limitation period begins at the end of the year in which the contract was concluded.

§ 3 Retention of title
(1) In the case of consumers, we reserve title to the goods until the purchase price has been paid in full. In the case of entrepreneurs, we reserve title to the goods until all claims arising from an ongoing business relationship have been settled in full.
(2) The customer is obliged to inform us immediately of any access by third parties to the goods, for example in the event of seizure, as well as any damage to or destruction of the goods. The customer must notify us immediately of any change of ownership of the goods or of his own change of residence.
(3) We are entitled to withdraw from the contract and demand the return of the goods if the customer acts in breach of contract, in particular in the event of default in payment or any other breach of contract.

§ 4 Resale
(1) Commercial resale of the admission ticket(s) is not permitted; non-commercial resale is only permitted at a price equal to the printed price of the admission ticket(s) plus any proven fees/costs incurred on the original purchase (e.g. postage and shipping costs), up to a maximum of 25% of the printed price. In the event of a breach of the aforementioned condition, the respective organizer has the right to refuse admission to the event without compensation.

§ 5 Right of withdrawal
The purchase of tickets for events does not constitute a distance selling contract in accordance with § 312b BGB. This means that there is no right of revocation or return. Each order of tickets is therefore binding immediately after confirmation by e-mail by wleC white label eCommerce GmbH on behalf of the organizer and obliges the customer to accept and pay for the tickets ordered.
The following applies to the purchase of goods:
(1) The consumer has the right to revoke his declaration of intent to conclude the contract within two weeks of receipt of the goods. The revocation does not have to contain any reasons and must be declared to us in text form or by returning the goods; timely dispatch is sufficient to meet the deadline. The right of revocation does not apply if the goods are sent as a file by electronic means. In addition, the right of withdrawal does not apply to the delivery of audio or video recordings or software if the seal on the delivered data carriers has been broken by the consumer. Furthermore, the right of withdrawal does not apply to contracts for the delivery of goods that are manufactured according to customer specifications or are clearly tailored to personal needs or which, due to their nature, are not suitable for return or can spoil quickly or whose expiration date would be exceeded.
(2) When exercising the right of withdrawal, the consumer is obliged to return the goods if they can be sent by parcel. The consumer shall bear the costs of the return shipment when exercising the right of revocation for an order value of up to € 40.00, unless the delivered goods do not correspond to the ordered goods. If the order value exceeds € 40.00, the consumer does not have to bear the costs of the return shipment.

§ 6 Limitations of liability and exemption from liability

(1) In the event of slightly negligent breaches of duty, our liability shall be limited to the foreseeable, contractually typical, direct average damage. This also applies to slightly negligent breaches of duty by our legal representatives or vicarious agents. We shall not be liable to entrepreneurs for slightly negligent breaches of insignificant contractual obligations.
(2) The above limitations of liability do not apply to claims of the customer arising from product liability. Furthermore, the limitations of liability shall not apply in the event of physical injury or damage to health attributable to us or in the event of loss of life of the customer.
(3) Insofar as we provide access to other websites via links, we are not responsible for the third-party content contained therein. We do not adopt the third-party content as our own. If we become aware of illegal content on external websites, we will immediately block access to these pages.
(4) The customer shall indemnify us against all disadvantages that we may suffer from third parties due to damaging actions of the customer - regardless of whether they are intentional or negligent.

§ 7 Data protection
(1) The customer has been informed about the type, scope and purpose of the collection, processing and use of the personal data required for the execution of orders (see data protection).
(2) The customer expressly consents to the collection, processing and use of personal data. He has the right to revoke his consent at any time with effect for the future.

§ 8 Final provisions
(1) The law of the Federal Republic of Germany shall apply. In the case of consumers who do not conclude the contract for professional or commercial purposes, this choice of law shall only apply insofar as the protection granted is not withdrawn by mandatory provisions of the law of the country in which the consumer has his habitual residence. The provisions of the UN Convention on Contracts for the International Sale of Goods shall not apply.
(2) If the customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract shall be our registered office. The same shall apply if the customer does not have a general place of jurisdiction in Germany or if his place of residence or habitual abode is unknown at the time the action is filed.
(3) Should individual provisions of the contract with the customer, including these General Terms and Conditions, be or become invalid in whole or in part, this shall not affect the validity of the remaining provisions. The wholly or partially invalid provision shall be replaced by a provision whose economic success comes as close as possible to that of the invalid provision.

Status: December 2020